Terms of Sales
Preamble and purpose
The following general conditions aim to define the legal framework that will apply in the relations between:
• TADAM The drugstore which publishes the tadam-droguerie.com site, registered with the Bordeaux RCS under SIRET number 439 947 268 RM 33, whose head office is located at 19 rue Sainte Cécile, 33000 BORDEAUX.
• and any person visiting or making a purchase on the site www.tadam-droguerie.com.
Their purpose is to define the reciprocal rights and obligations of the two parties in the various stages of ordering one or more items.
Anyone registering on the site must necessarily adhere to these general conditions of sale and thus accept them without reservation.
No purchase can be made on the site without having first accepted these conditions.
The Internet user can consult the general conditions of sale at any time by clicking on the section "General conditions of sale" at the bottom of the screen.
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Amendments to the General Conditions of Sale
These general conditions of sale are those applicable on January 01, 2021.
Tadam La droguerie reserves the right to modify or adapt them at any time without notice.
Thus, the applicable general conditions of sale will be those in force on the day of the order.
Also, the user of the site is invited to consult them before each purchase because any order constitutes unreserved acceptance of the General Conditions of Sale.
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Partial non-validity
These conditions express all the obligations of the parties.
If a condition were to be missing, it would be considered as being governed by the practices in force in the distance selling sector.
If a particular stipulation of these conditions is held to be invalid or declared as such by a decision having the force of res judicata of a competent court (change of legislation, regulations, court decision), the other stipulations would retain all their force. and their scope.
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Customer limitation
The items displayed on the site are only offered for sale to non-commercial individuals.
Any user of the site declares to have the legal capacity allowing him to place an order on the site and allowing him to use a bank card.
We are not intended to sell the Products to professionals, but only to consumers or non-professionals, for their personal needs.
Tadam La droguerie therefore reserves the right to refuse immediate purchases / orders of the same Product in large quantities, and in particular any order exceeding 10 copies of the same product. If such a quantity is personally desired, please contact: suzy@tadam-droguerie.com .
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Article 1: Products and availability
The site www.tadam-droguerie.com offers clothing, jewelry, fashion accessories, decorative items and makeup for sale.
The products sold are photographed and described as faithfully and accurately as possible. However, errors or omissions are possible. Likewise, depending on the internet browser or screen used, the colors of the items may not correspond to the actual colors.
The products sold are those which are described and visible on the site. Product offers are valid within the limits of available stocks displayed on the site. Tadam-droguerie reserves the right to withdraw from sale, at any time, any article present on the site www.tadam-droguerie.com and / or to replace or modify any information associated with the articles appearing on this site. Any exhausted product will be reported. However, the availability and delivery of a product are only guaranteed by sending us an email confirming your order. In case of unavailability of a product once the order has already been placed and confirmed, an email will inform the customer. All or part of his order will be canceled and he will be refunded within a maximum of 14 working days in the form of credit card credit, or by Paypal (depending on the payment method initially chosen). Available items ordered at the same time cannot be canceled.
The photos of illustrations used on our site come either from our suppliers or from our own shooting and may show, in the case of supplier photos, certain products that we market with other products that we do not sell.
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Article 2: Order
Any Order implies an obligation of payment.
Orders are exclusively received on the Internet after acceptance of these general conditions of sale.
Any Order is subject to the prior acceptance of Tadam La Droguerie and is not definitively confirmed until the Customer has received an email confirming the shipment of the Item (s). The availability and delivery of a product will only be guaranteed by sending us a confirmation email after finalizing your order. Product offers are valid while stocks last.
It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.
We reserve the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The data relating to the orders are kept on reliable and durable data-processing supports. They are considered as proof of the contractual relations between the parties in the same way as any document drawn up, received or kept in writing.
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Article 3: Payment and security
Any Order implies an obligation to pay by Credit Card or Paypal.
On the site www.tadam-droguerie.com , payment for purchases is made when ordering either by credit card or by Paypal.
We charge your credit card at the time of ordering.
Paypal payments are also cashed when ordering.
We accept cards bearing the initials "CB" and / or bearing the VISA or EuroCard mark. Master Cards accepted in France and e-bank cards are also accepted.
Article 4: Price
The prices displayed on the site are expressed in euros, all French taxes included (French VAT and other taxes applicable on the day of the order), excluding the cost of processing and shipping. The delivery costs are indicated before the validation of the order.
For any order placed outside mainland France, the calculation will be done automatically in the ordering process as soon as the billing and delivery address is entered.
All orders, whatever their origin, are payable in euros. The site www.tadam-droguerie.com reserves the right to modify its prices at the beginning of the week but the products will be invoiced on the basis of the prices in force at the time of the recording of the orders, subject to availability on that date.
Promo codes cannot be combined with each other, a code can only be used for a single order. The promo code cannot be re-used during a return or an exchange.
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Article 5: delivery
5.1 How are the items delivered?
Parcel delivery is made by post in "letter followed" or "Colissimo followed" or "Chronopost" against signature of the recipient or any person specially mandated. This digitized signature and its reproduction are proof of delivery of the package.
For letters followed
Thanks to the Tracked Letter, you can follow the delivery but also the distribution of your package. This tracking may be complete in France and in certain countries of the European Union or partial (that is to say available up to the French border) for other destinations in the world.
For Colissimo
For parcels delivered to the address of your choice, if the recipient of the parcel is absent at the designated address, a notice of transit and staging of the parcel is left in the recipient's mailbox. This notice indicates the contact details of the Post Office where the recipient can collect the item. Any parcel thus pending is delivered to the addressee or to his agent, duly authorized for this purpose on presentation of an identity document and against signature. The duration of the parcel pending is 15 consecutive days from the day after the day on which the notification of pending appeal is filed.
In the case of delivery to a merchant, the product cannot be returned directly to him. The return must be made according to the clauses set out in article 6.
For Chronopost
If the recipient of the package is absent, Chronopost calls the customer to arrange a new visit or an appointment. In the event of repeated absence, the package will be placed in your post office or at a Chronopost collection point.
For the smooth running of the delivery, it is up to the buyer to carefully inform when ordering his delivery address. He can modify it by contacting customer service, or adding a new one in the "My account" section or by contacting customer service for the current order.
In the event of errors or inaccuracies in the wording of the buyer's contact details, Tadam-droguerie cannot be held responsible for the impossibility of delivering the order.
Case of delivery to a company: the responsibility of Tadam La drugstore stops as soon as the stamp or signature of the company or its representative is affixed on the carrier's slip.
5.2 What are the delivery times?
5.2.1 For France
After receipt of the order, the corresponding package will be sent to the Post Office within 4 to 5 working days.
From that moment, La Poste undertakes to make every effort to ensure the distribution of the items or the first transit advice note of the items entrusted to it.
For Chronopost: the dispatch of your order, if it is placed before 9 a.m., will take place the same day. For any order placed after 9:00 a.m., the shipment will be made the day following the taking charge of the order from Monday to Friday. (excluding: public holidays, traffic bans, force majeure, exceptional circumstances or generally any other fact not attributable to the Post Office)
For Colissimo: the second working day following the day on which the order is taken over.
In any case, delivery times should not exceed one month.
For certain products that are not in stock at the time of placing your order. An approximate delivery time will be indicated in the basket. The waiting period should not exceed 8 weeks.
When the package is shipped, the buyer will receive an email confirming the shipment of his package, with a tracking number that will allow him to track it online on the website www.chronopost.fr for Chronopost , www.coliposte.net for Colissimo
Incidents (strikes, blocking of road networks, etc.), losses at the processing centers can cause delays, the buyer can report them to us by sending us a message via the "Contact" section by reminding their Colissimo number. or Chronopost.
Tadam-droguerie declines all responsibility in the event of excessively long delivery times due to postal services.
5.2.2 For other countries
Delivery times range from 1 to 10 working days depending on the delivery method chosen and the destination, subject to the proper functioning of the delivery services.
5.3 Shipping costs
5.3.1 For France
Delivery is free in mainland France from 100 € of purchase.
Shipping costs are calculated automatically and are indicated before the validation of each order.
5.3.2 For other countries
Delivery costs are detailed below depending on the destination and the delivery method chosen.
Depending on the country of delivery and the carrier chosen, your order may be subject to customs charges.
During this period we no longer offer deliveries with the Colissimo service. We apologize for this.
EUROPE (EU) and DOM TOM?
Delivery is free in Europe from 100 € of purchase.
Shipping costs are calculated automatically and are indicated before the validation of each order.
NORTH AMERICA (UNITED STATES - CANADA)?
Delivery is free in North America from 120 € of purchase.
Shipping costs are calculated automatically and are indicated before the validation of each order.
REST OF THE WORLD
Shipping costs are calculated automatically and are indicated before the validation of each order.
5.4 Delivery problems
If the buyer finds a break-in or damage to his package, he has three days to notify the seller. We advise you, if the original packaging is damaged, torn or opened at the time of delivery, to check the condition of the items in the presence of the deliverer and to immediately make reservations on the delivery note, or even to refuse the package.
It is the buyer's responsibility to determine whether his package has been broken into or damaged. We advise you to systematically check the contents of the package in the presence of the carrier, in order to check the condition of the items, even if your package does not show signs of deterioration. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). The responsibility of Tadam La droguerie cannot be engaged if the buyer has not made a reservation.
To obtain the refund, the buyer must inform us of any problem observed by sending us a message via the "Contact" section. He must give a detailed report of the problem observed (eg damaged package, already open, etc.). The buyer may be asked to provide a photo of the damage by email.
In the event of non-delivery of the package by post, the buyer must inform Tadam-Droguerie via the "Contact" section. We will then open an investigation with the departments concerned. An email indicating that an investigation is open will be sent to you. The deadlines for a definitive response from La Poste vary from 4 to 6 weeks. If the package is found, it will be sent to the customer according to the usual procedure. If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.
In the event of confirmation by the Post Office (letter followed) of delivery of the package: contact the Post Office with its tracking number.
In the case of a parcel signed by the customer or an agent, if a parcel is signed by the customer or an agent, this amounts to a confirmation of a good delivery and Tadam-Droguerie is no longer responsible for a breach of the delivery. If you entrust the reception of your package to an agent, he becomes responsible for your receipt of your package.
If the transport has declared your package delivered but you dispute this delivery, we can, if necessary, meet your expectations and we will be required to ask you for a formal and handwritten dispute as well as a copy of your identity card or passport. .
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Article 6: Right of withdrawal and return of products
Our return policy
The right of withdrawal can be activated within 14 days of receipt of your package. Any return may give rise to a non-refundable credit or a refund depending on your payment method.
Returns are the buyer's responsibility.
Items must be returned in their original packaging.
The buyer is responsible for the package until it is returned to Tadam-droguerie.
We recommend using a tracked shipping method.
Any package not received by Tadam-Droguerie cannot be reimbursed.
Returned products are reimbursed within 2 to 7 days after receipt by us and after expertise.
For any complaint after this period, we invite you to send an email to suzy@tadam-droguerie.com in order to assess the incident and find the best solution to satisfy your request.
As an exception, the right of withdrawal cannot be exercised for contracts listed in Article L.221-28 of the Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are liable to deteriorate rapidly as well as gift cards.
If you made a purchase with a promo code, it cannot be reused in the event of a return, even if you wish to take back the same product.
In accordance with the provisions of Articles L121 et seq. Of the Consumer Code, each user of the site has a withdrawal period of 14 days from receipt of his package to return one or more items, at his expense and risk, without have to justify the reason. If the deadline expires on a Saturday, Sunday and public holiday, the deadline is extended until the next working day at midnight.
In the event of payment with a credit note, the return will generate a new credit note. Credit notes are not refundable.
Products returned outside the withdrawal period are subject to an exceptional authorization request from us, if accepted, they will be in the form of a non-refundable credit only.
Returns that do not meet our policy will not be accepted and will be sent back to you.
If a product is missing from your order, we ask you to notify us as soon as possible (24 hours after receipt of the product). Photos of your package as well as the initial packaging will be requested to follow up a potential refund.
We would like to point out that in the case of a return, the customer is the sender of the package and is therefore held responsible for any damage to the product during this return. If the product is damaged, it will be returned and reimbursement of shipping costs may be requested.
Late returns
Your purchase must be returned within 14 days of receiving your order. Late returns will be refunded in the form of a credit note and a charge corresponding to 10% of the order amount will be retained.
Defective items
Products are considered to be defective if they are damaged upon receipt or a manufacturing defect is found within 14 days of the date of purchase. If your item is received defective or you wish to make a reservation (damaged package, open package, missing product, damaged or soiled product, etc.) you must notify us upon receipt of the package either by phone at 0616301252 or by email: suzy @ tadam-droguerie.com (subject: defective article)
Return the defective item within 7 days of receiving your order. Please note that items damaged as a result of normal use will not be considered defective.
Colors
We do our best to display the colors of the items offered on www.tadam-droguerie.com as faithfully as possible. However, the resolution of computer screens, tablets and smartphones vary from device to device, so we cannot guarantee 100% true color display.
In all cases, we ask that all returns be packed in their original packaging (fabric pouch). If a cover is missing, we reserve the right to charge you € 2.
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Article 7: Liability
The products offered comply with current French legislation and standards applicable in France. Consequently, Tadam-droguerie cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers. Of course, if you have any questions about the products, you can contact our customer service.
Tadam-Droguerie cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, total or partial disruption or strike, in particular of postal services and means of transport and / or communications. , flood, fire.
Hypertext links may refer to sites other than the www.tadam-droguerie.com site. The site disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
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Article 8: Intellectual property
All texts, comments, works, illustrations and images reproduced on the sites published by Tadam-droguerie are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior authorization from Tadam-Droguerie. Any total or partial reproduction of the sites published by Tadam-Droguerie is strictly prohibited.
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Article 9: Personal data
All information provided during your visits to www.tadam-droguerie.com is strictly confidential.
The files are registered with the National Commission for Computing and Liberties (CNIL).
Tadam-Droguerie undertakes not to disclose to third parties the personal information that you communicate to us. These are confidential. They will only be used by its internal departments to process your order and only to strengthen and personalize the communication and product offer reserved for Tadam-Droguerie customers, in particular through the Tadam-Droguerie newsletter. This article cannot prevent the sale or transfer of activities to a third party.
Consequently, in accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose your personal data.
To find out more, you can consult our privacy policy.
To do this, simply send us an online request, indicating your name, first name, address and if possible your customer reference: - by e-mail: by filling out our contact form.
You can also manage your subscription to the www.tadam-droguerie.com newsletter at any time from your customer account, or by following the unsubscribe link at the bottom of each email received.
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Article 10: Liability
Tadam-Droguerie cannot be held liable for all the inconveniences and damages inherent in the use of the Internet network (interruption of service, external intrusion, computer viruses, etc.).
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Article 11: Guarantees
All our products benefit from:
- the legal guarantee of conformity
- the legal guarantee against hidden defects.
To be able to benefit from the product warranty, it is imperative to keep the purchase invoice of the product.
It is recalled that within the framework of the legal guarantee of conformity, the Customer:
- has a period of two years from the delivery of the goods to act against the Seller;
- may choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product, except for second-hand goods, the period of which is extended to six months (art. 217-7 of the Consumer Code).
The contractual guarantees do not cover:
- abnormal or improper use of the products. In this regard, we invite you to carefully consult the maintenance advice on each product description,
- faults and their consequences linked to use not in accordance with the use for which the product is intended,
- faults and their consequences linked to any external cause.
In any case, Simone à Bordeaux cannot be held responsible if the maintenance advice is not followed.
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Maintenance tips :
All our maintenance advice is detailed in the product descriptions.
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Article 12: disputes
Any dispute settlement can be made with our customer service and, in the absence of an amicable settlement, the rules of jurisdiction will apply. However, the site www.tadam- droguerie.com reserves the right to assign the customer to court in the spring which is domiciled or headquartered.
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Article 13: No waiver
It is agreed between Tadam-Droguerie and the users of the site that any breach or waiver by one of the parties in the application of all or part of the commitments provided for in these general conditions of sale cannot constitute a modification of this agreement, nor generate any right, or even be interpreted for the future as a waiver of the commitment in question.
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Article 14: Force majeure
The execution by the company of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or of force majeure which would hamper or delay its execution. The various cases recognized by case law are considered as such. In such a fortuitous event, Tadam-Droguerie will notify its customers by email within 7 days.
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Article 15: Applicable law and competent jurisdiction
These general conditions of sale are subject to French law.
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Article 16: Customs duties
Any order placed on www.tadam-droguerie.com and delivered outside mainland France may be subject to any taxes and customs duties that may be imposed when the package reaches its destination.
These customs duties and any taxes related to the delivery of an item are your responsibility and are your sole responsibility.
We are unable to verify applicable customs duties and taxes.
To find out about them, we advise you to check with the competent authorities in your country.
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Article 17: Customer service
For any information or question, our customer service is at your disposal:
- through the Contact section By clicking here .
- by phone: (+33) 6 16 30 12 52
- by email to suzy@tadam-droguerie.com
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Article 18: Mediation
To settle your disputes, first of all, you must send us a written complaint to Tadam-Droguerie 175 rue du jardin public
33300 BORDEAUX.
One month later, if you are not satisfied, you can contact the MEDICYS mediation service simply and free of charge by electronic means by submitting your file on www.medicys-consommation.fr or by regular mail (attach your email, your phone and the written complaint) to: Concord - 73, Boulevard de Clichy - 75009 Paris.
Article 19: Legal notices
The website www.tadam-droguerie.com is published by Tadam-Droguerie registered with the RCS of Bordeaux under SIRET number 439 947 268 RM 33
The head office is located at 175 rue du jardin public
33300 BORDEAUX. whose intra-community VAT number is FR64439947268
Director of publication: Eloïse Vene
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